Jane R. Shaw, DVM, PhD is a recognized expert in veterinarian-client-patient interactions. Her dissertation was the first scientific study of veterinarian-client-patient communication and her publications focus on the analysis of videotaped conversations between veterinarians and their clients and animal patients. Of interest is studying the relationship between communication and clinical outcomes for veterinarians, clients and patients, including satisfaction, adherence and patient health.

Dr. Shaw is an Assistant Professor of Veterinary Communication and the Director of the Argus Institute at Colorado State University. She received her veterinary degree from Michigan State University in 1994 and received her PhD in Epidemiology at the University of Guelph in Ontario, Canada in 2004. Dr. Shaw was selected as the recipient of the 2008 Leo K. Bustad Companion Animal Veterinarian Award, recognizing her contributions to enhancing the relationship between people and their pets.

Dr. Shaw implements the communication curriculum at Colorado State University, focusing on clinical interviewing skills to enhance professional performance through partnership with colleagues and clients. She serves on the advisory committee for the International Conference on Communication in Veterinary Medicine. Dr. Shaw is called upon internationally and nationally to conduct skills-based communication workshops at veterinary conferences and symposia. She consults with veterinary practices to enhance teamwork, continuity of care and client service.

Her academic career began as an instructor in the problem-based learning curriculum at Cornell University. From 2004-2005 she was an Assistant Professor of Epidemiology and Communication at Western University of Health Sciences. She worked in companion animal private practice and academic settings. She was the founder of Cornell Companions, an animal-assisted activities program and advisor to student volunteers at Pet Loss Support Hotlines at Cornell University and University of Guelph.

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Jane and Cliff